Question 1

Can I cancel or change my order?

Accepted Answer

If your order hasn’t been processed yet, we might be able to make changes or cancel it. 
Contact our shop team as soon as you can and we’ll do our best to assist.

Email: orders@bmwhrc.org
Ph: (02) 4782 5133 and ask to speak with the online shop team

Important note:
Our online shop is managed by a dedicated team separate from the general health centre staff. 
For anything related to orders, pickups, products, or payments, please do not contact the main reception or health staff—they will not be able to assist with shop-related queries but can direct you to the online shop team.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards (Visa, Mastercard) as well as PayPal.

Please note: We do not accept cash payments or payment on collection. All orders must be paid for in full at the time of purchase through our online store.

Question 3

What if you don’t stock my size?

Accepted Answer

We do our best to offer a range of sizes, but as a small, community-focused operation, we sometimes work with limited stock and sizing options. If your size isn’t currently available, feel free to email us at orders@bmwhrc.org—we’d love to hear what you’re looking for.

In some cases, we may be able to restock or offer your size in a future batch, especially if there’s enough demand. Letting us know helps us grow in the right direction!

Question 4

Do you ship internationally?

Accepted Answer

At the moment, we only ship within Australia.

Question 5

How long will it take to receive my order via post?

Accepted Answer

We use Australia Post for all deliveries. Once your order is processed, you’ll receive tracking info via email. Delivery times vary by region but generally range from 3–7 business days.

For more specific information about estimated delivery times, or to track your order please visit the Australia Post website: https://auspost.com.au/

Question 6

Can I collect my order in person?

Accepted Answer

Yes! You’re welcome to collect your order from us at the Blue Mountains Women’s Health & Resource Centre in Katoomba. Just select the “Local Pickup” option at checkout and wait for a confirmation email letting you know your order is ready.

Question 7

Who can I speak to about my online order?

Accepted Answer

Our online shop is managed by a dedicated team separate from the general health centre staff.
For anything related to orders, pickups, products, or payments, please do not contact the main reception or health staff—they will not be able to assist with shop-related queries.

Instead, direct all questions to the shop team by emailing us at orders@bmwhrc.org. 
We’re here to help and will get back to you within 1–2 business days.

Thank you for helping us keep our services streamlined and supportive for everyone who uses the centre!

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Frequently asked questions

Can I cancel or change my order?

What payment methods do you accept?

What if you don’t stock my size?

Do you ship internationally?

How long will it take to receive my order via post?

Can I collect my order in person?

Who can I speak to about my online order?

BMWHRC acknowledges the Dharug and Gundungurra people as the traditional owners & custodians of the land on which we work.

At Blue Mountains Women's Health & Resource Centre,
we're committed to keeping you safe.

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Contact Us

(02) 4782 5133

reception@bmwhrc.org

124 Lurline St,
Katoomba NSW 2780
Australia

Out Of Hours Support

If you are experiencing an emergency please call 000

Katoomba Hospital Emergency Department: 4784 6500

After hours GP Helpline: 1800 022 222

The Mental Health Crisis Team: 1800 011 511

Domestic Violence Hotline (1800RESPECT): 1800 737 732

Lifeline: 13 11 14

Family Planning NSW Talkline: 1300 658 886

Pregnancy Choices Helpline: 1800 008 463

Important Links

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Frequently asked questions

Can I cancel or change my order?

What payment methods do you accept?

What if you don’t stock my size?

Do you ship internationally?

How long will it take to receive my order via post?

Can I collect my order in person?

Who can I speak to about my online order?

BMWHRC acknowledges the Dharug and Gundungurra people as the traditional owners & custodians of the land on which we work.

​

At Blue Mountains Women's Health & Resource Centre, we're committed to keeping you safe.

Out Of Hours Support

If you are experiencing an emergency please call 000

Katoomba Hospital Emergency Department: 4784 6500

After hours GP Helpline: 1800 022 222

The Mental Health Crisis Team: 1800 011 511

Domestic Violence Hotline (1800RESPECT): 1800 737 732

Lifeline: 13 11 14

Family Planning NSW Talkline: 1300 658 886

Pregnancy Choices Helpline: 1800 008 463

Important Links

At Blue Mountains Women's Health & Resource Centre,
we're committed to keeping you safe.